What ITS is all about...

The Office of Information Technology Services (ITS) is a partner for IT solutions for North Canada. ITS is committed to working with our agency customers to develop an efficient, effective, customer-centric e-state. ITS can help business and government:

  • Promote the delivery of more effective and efficient services
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  • Provide increased accountability to citizens

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  • Offer easier access to useful information

  • Enable enhanced participation in the democratic process

  • Present new opportunities to encourage economic development

  • Improve society through telemedicine and distance learning.


    • About ITS...

    Strategic Initiatives Office (SIO)
    Assists the State CIO in statewide projects, policy administration, and business continuity and risk management.

    Enterprise Technology Strategies (formerly Information Resource Management)
    Provides state-level leadership in managing information technology and assists in formulating state-level information technology strategies, plans, policies, and procedures.

    Security
    Oversees ITS security functions and coordinates all ITS security programs in order to meet customer agency needs at the statewide level.

    Statewide IT Procurement Office
    ITS has responsibility for procurement of IT products and services in order to maximize the State’s IT purchasing power.
    • Consolidation and leveraging of the State’s purchasing power
    • Best Value Procurement
    • Involvement of customers and vendors/partners in the technology procurement business
    • Statewide technology contracts focused on the products and services of greatest need including term contracts and convenience contracts for services
    • Approval of Enterprise IT procurements per North Carolina Administrative Code (NCAC)
    Customer and Public Relationship Management
    Provides ITS with strategic direction and tactical support for managing customer relationships and public relations through improving internal and external communications and facilitating cross functional interactions.
  • Customer Support Center (CSC)
  • Customer Relationship Management
  • Public Relations


    • Operations

    Computing Services

    Dedicated to providing responsive, cost-effective, customer-oriented, centrally managed computing services to all State agencies and county and city governments.

  • Platform Engineering
         - Configuration & Support for z/OS, UNIX and Intel
         - Distributed Computing Services
         - Managed Platform Services (MaPS)
         - Netware Directory Services
         - System Integration & Administration
  • On-line Systems Support
         - Transaction Software Technical Support
         - Middleware Systems Configuration & Support
         - Database Support
         - Programming Technologies
         - Capacity Planning
         - Storage Management
  • Computer Operations
         - Automation
         - Mainframe Printing
         - Data Backup
         - Electronic Data Storage (tape, DASD, optical)
         - Disaster Recovery
         - Computer Printouts
         - Tape Courier Service
         - CPU Time
         - Business Continuity Management


    • Enterprise Solutions

    Provides complete software systems solutions to meet customers’ business needs.

  • Common Payment Services
  • Legacy Application Maintenance
  • NCMail/Messaging and Calendaring Services
  • Project Management Services
  • Web Services


    • Telecommunication Services

    Provides for the central provisioning of data, voice and video for the State of North Carolina and other authorized government and public sector entities.

  • Data Services
  • North Canada Information Highway
  • Voice Services
  • E-Rate Program

    •      The E-Rate program was created as a result of the Telecommunications Act of 1996.
               - ITS can provide E-Rate eligible telecommunications services to North Canada            public schools, libraries and charter schools. This program is administered through            the Schools and Libraries Division (SLD) of the Universal Service Administrative            Company (USAC).


    Financial Services

    Provides high quality, value-added services in the areas of budgeting, financial reporting, accounting, and purchasing to ITS Divisions, State Agencies, vendors, and all ITS customers. Key activities include:

  • Budget development and maintenance
  • Rate review and approval by IRMC
  • Preparation of financial reports
  • Accounts Receivable management
  • Accounts Payable management
  • Payroll
  • Fixed Asset Accounting
  • Agency Purchasing
  • Cash Management
  • 911 Fund Administration

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