The Customer Support Center (CSC) offers a single point of
contact for all customer inquiries related to the State of North Carolina's
business and technical infrastructures. CSC agents provide business
and technical infrastructure analysis, problem solving, and first and
second level diagnostics for hardware.
The CSC is the front line for receiving not only customer-submitted
problems, but also service requests. CSC agents log problems or requests
into our problem management system and either resolve the problem
or escalate it to the next level of support.
Customer Support Center
